Terms of Service

1. Agreement

These Terms of Service (“Terms”) form an agreement between you and Helioster System, a proprietorship of Aman Awasthi, with GSTIN 23BUAPA6584L2ZK and Shops & Establishment Reg. No. INDO260807SE001326, which operates SecureBreez. By creating an account, starting a free trial, buying a plan or using our apps, you agree to these Terms, our Privacy Policy, Acceptable Use Policy and Refund Policy. If you accept on behalf of an organisation, you confirm you are authorised to bind it.

2. The service

SecureBreez is a virtual private network (VPN) service delivered as a digital subscription. It encrypts traffic between your device and our VPN servers. The VPN network is operated by our infrastructure partner (a sub-processor) on our behalf; we remain responsible to you for the service.

Plans currently offered:

• a 7-day free trial;
• personal plans: Basic, Premium and Family (up to 6 member accounts), billed monthly, every 6 months or yearly (Family: yearly). Premium Max is listed as coming soon and is not yet on sale;
• business plans: Business Starter and Business Growth (billed per seat, minimum 5 seats) and Enterprise (custom terms).

Features, server locations and apps may change over time as we improve the service. Current details are on our Pricing page.

3. Eligibility

You must be at least 18 years old, or use SecureBreez with the consent and supervision of a parent or lawful guardian who accepts these Terms. You must not use the service where doing so is prohibited by the law that applies to you, and you are responsible for checking that using a VPN is lawful where you are.

4. Your account

• Give accurate information and keep your email address up to date so you receive billing and security notices.
• Keep your password and VPN credentials confidential. You are responsible for activity under your account.
• Do not share credentials beyond what your plan allows (for example, Family member accounts or business seats).
• Tell us promptly at Info@securebreez.com if you suspect unauthorised use.

5. Subscriptions and auto-renewal

Paid plans are billed in advance for the billing period you choose. Subscriptions renew automatically at the end of each period at the then-current price for your plan, using your saved payment method, until you cancel. We will tell you in advance of any price change that affects your renewal.

You can cancel at any time from your dashboard or by email; auto-renewal stops and you keep access until the end of the paid period. See our Cancellation Policy.

6. Pricing and taxes

Prices shown in Indian rupees (INR) include 18% GST. For international purchases, VAT or sales tax is calculated at checkout by our reseller and merchant of record (Paddle) where applicable, and the final price is shown before you pay.

Payments are processed by Razorpay, Cashfree, PhonePe or CCAvenue (India), Paddle or Stripe (international), or CoinGate/BTCPay (cryptocurrency). Where Paddle is the merchant of record, Paddle's buyer terms also apply to the transaction. We never store full card numbers. A GST invoice is issued for INR purchases.

7. Free trial

The 7-day free trial is available once per person. If a payment method is collected at sign-up, the trial converts to the paid plan shown at sign-up when it ends unless you cancel before then; cancelling before conversion means you are not charged. We may withdraw the trial or refuse it where we detect abuse.

8. Refunds

Your first paid purchase of a plan is covered by our 7-day money-back guarantee, subject to the conditions in our Refund Policy. Nothing in these Terms limits any refund right you have under the Consumer Protection Act, 2019 or other mandatory law.

9. Acceptable use

You must follow our Acceptable Use Policy. It prohibits, among other things, illegal activity, abuse of the network, and reselling or sharing accounts. Breaches may lead to suspension or termination.

10. Device limits

Each account, Family member account or business seat may be connected on up to 5 devices simultaneously. We process a device and session count to enforce this limit. If you exceed it, the oldest session may be disconnected.

11. Availability

We target 99.9% or higher network uptime, but this is a target and not a guarantee, unless a written Enterprise service level agreement (SLA) applies to your account. The service may be interrupted for maintenance, upgrades, network events, or factors outside our control. Speeds depend on your connection, location, server load and device.

12. Intellectual property

The SecureBreez name, logo, website, apps and content belong to us or our licensors. We grant you a personal, non-exclusive, non-transferable, revocable licence to use the apps for the duration of your subscription in line with these Terms. You must not copy, modify, reverse-engineer (except where the law allows), resell or create derivative works of the service.

13. Disclaimers

A VPN improves your privacy and security but cannot make you anonymous or protect you from every threat (for example, malware you install, phishing, or information you share with websites). Except as expressly stated in these Terms and to the extent permitted by law, the service is provided “as is” and “as available”, without warranties of uninterrupted operation, fitness for a particular purpose or access to any particular third-party content or service.

14. Limitation of liability

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, data or goodwill;
• our total liability arising out of or relating to the service is limited to the amount you paid us for the service in the 12 months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded by law, including your rights as a consumer.

15. Indemnity

You agree to indemnify us against claims, losses and reasonable costs (including legal fees) arising from your breach of these Terms or the Acceptable Use Policy, or your unlawful use of the service.

16. Suspension and termination

You may stop using the service and cancel at any time. We may suspend or terminate your account if you materially breach these Terms or the Acceptable Use Policy, if required by law, or if needed to protect the network or other users. Where reasonable we will give notice first. Accounts terminated for Acceptable Use violations are not eligible for a refund.

17. Changes to these Terms

We may update these Terms. Material changes will be notified by email or in the app before they take effect. If you do not agree, you may cancel before the change applies; continued use after that date means you accept the updated Terms.

18. Governing law

These Terms are governed by the laws of India. Subject to the dispute process below, the courts at Indore, Madhya Pradesh, India have exclusive jurisdiction. If you are a consumer, this does not remove any mandatory protection or right to bring proceedings that you have under the law of the country where you live.

19. Dispute resolution

1. Contact support at Info@securebreez.com; most issues are resolved this way.
2. If unresolved, write to our Grievance Officer. We acknowledge complaints within 24 hours and resolve them within 15 days.
3. If the dispute is still unresolved, either party may approach the competent courts at Indore, Madhya Pradesh, India, or a consumer commission where applicable.

20. Operator details

Operated by Helioster System (Proprietor: Aman Awasthi), Indore, Madhya Pradesh, India - GSTIN 23BUAPA6584L2ZK

• Trade name: Helioster System
• Legal name (as registered for GST): Aman Awasthi
• Constitution: Proprietorship
• GSTIN: 23BUAPA6584L2ZK (registered on 26 August 2026)
• Shops & Establishment Reg. No. (MP Shops & Establishment Act, 1958): INDO260807SE001326
• Registered address: 129, Hira Bagh Colony, A.B. Road, Behind Kia Showroom, Opposite Scheme No. 78 (near Jayshri Kitchen), Indore, Madhya Pradesh 452010, India
• Email: Info@securebreez.com · Phone: +91 70671 55525
• Hours: Monday – Saturday, 10:00 – 19:00 IST (email support is answered 7 days a week)