Question 1

What is SecureBreez?

Accepted Answer

SecureBreez is a VPN (virtual private network) service. It encrypts the connection between your device and our servers, hides your IP address from the sites you visit and protects you on public Wi-Fi.

Question 2

How do I start the 7-day free trial?

Accepted Answer

Create an account on the Pricing page and choose Free Trial. You get every Basic feature on up to 5 devices for 7 days. We'll remind you before the trial ends and nothing is charged unless you choose a paid plan.

Question 3

Which devices are supported?

Accepted Answer

Windows, macOS, Android and Android TV apps, plus Chrome, Firefox and Edge browser extensions. iOS is rolling out, and Linux is coming soon. You can also configure routers and other devices manually with IKEv2 or OpenVPN.

Question 4

How many devices can I use at once?

Accepted Answer

Each account (and each business seat or Family member) can be connected on 5 devices at the same time.

Question 5

Do you keep logs?

Accepted Answer

We follow a strict no-activity-logs policy: we do not record the websites you visit, the content you access, your DNS queries or the traffic passing through our servers. To run your account we keep your email address, payment and invoice records, plan details and the number of active device sessions. Our Privacy Policy explains each item and why we need it.

Question 6

Do you have servers in India?

Accepted Answer

No. We do not operate VPN servers located in India. Indian users can connect to any of our 85+ server countries, such as Singapore, the UAE or the Netherlands, for low latency.

Question 7

Which encryption do you use?

Accepted Answer

WireGuard uses ChaCha20-Poly1305 with Curve25519 key exchange. OpenVPN and IKEv2 use AES-256-GCM. All protocols use perfect forward secrecy.

Question 8

Is using a VPN legal?

Accepted Answer

Using a VPN is legal in India and in most countries. Some countries restrict VPN use — you're responsible for following local laws. Using SecureBreez for illegal activity is prohibited by our Acceptable Use Policy.

Question 9

Are all server locations physically in the country shown?

Accepted Answer

Not all of them. Some locations (currently 41 of 88) are virtual: the server is physically in a nearby country, while its IP address is registered in the country you picked, so sites see you as being there. Virtual locations are marked on our Servers page.

Question 10

Which platforms have the kill switch, split tunnelling and Threat Protection?

Accepted Answer

Kill switch: built into the Windows app; on Android the app guides you to turn on Always-on VPN and “Block connections without VPN” in system settings; not yet available on macOS or iOS. Split tunnelling: Android and Windows. Threat Protection (ad and tracker blocking, on Premium, Family and Business): Android today, with other platforms coming. DNS and IPv6 leak blocking is configured in the Windows app; on every platform, DNS goes to private resolvers on our servers while you're connected.

Question 11

Which payment methods do you accept?

Accepted Answer

In India: UPI, RuPay, Visa, Mastercard, American Express, net banking and popular wallets. Internationally: major credit and debit cards. Crypto payments are accepted worldwide.

Question 12

How does the 7-day money-back guarantee work?

Accepted Answer

If you're not happy within 7 days of your first paid purchase, you get a full refund within 7 days - just ask support. The refund goes back to your original payment method. See our Refund Policy for the details.

Question 13

Are taxes included?

Accepted Answer

Prices shown in INR include 18% GST, and a GST invoice is emailed with every order. For other currencies, any VAT or sales tax is calculated at checkout based on your country.

Question 14

How is my subscription delivered?

Accepted Answer

SecureBreez is a digital service. Your account is activated instantly after payment, and your login details and invoice are emailed to you. Nothing is shipped physically.

Question 15

Which billing periods can I choose?

Accepted Answer

Basic and Premium can be paid monthly, every 6 months or yearly. Longer periods cost less per month: yearly Basic works out to ₹429/month ($4.50). Family is billed yearly, and Business seats monthly or yearly.

Question 16

Can I get a dedicated IP?

Accepted Answer

Dedicated IPs are set up on request by our support team in the US, UK, Canada, Germany, Australia, Hong Kong, Netherlands, Singapore, New Zealand or Malta: ask from your billing page and we'll confirm availability and price by email. Premium Max, with a dedicated IP included, is coming soon — join the waitlist from the Pricing page to hear when it opens.

Question 17

Can I cancel anytime?

Accepted Answer

Yes. You can switch off auto-renewal from your account dashboard at any time. Your plan stays active until the end of the period you've paid for.

Question 18

What's the minimum team size?

Accepted Answer

Starter and Growth plans start at 5 seats. Each seat is a separate VPN account with 5 simultaneous devices.

Question 19

Do you issue GST invoices for businesses?

Accepted Answer

Yes. Add your company name and GSTIN at checkout and your tax invoice will include them so you can claim input tax credit.

Question 20

Do you support SSO?

Accepted Answer

SSO (SAML/OIDC) is available on request for Enterprise customers. Tell us what you need on the Business page and we'll confirm what we can set up.

Question 21

I can't connect to the VPN. What should I try?

Accepted Answer

First check that your internet works without the VPN. Then switch to a different server location, change the protocol (for example from WireGuard to OpenVPN TCP), and restart the app. Some public and office networks block VPN ports; OpenVPN TCP often gets through. If it still fails, email support with your app version, device and the error message.

Question 22

Why are my speeds slower than usual?

Accepted Answer

Encryption and distance add some overhead. Pick a server close to you (for users in India, Singapore or the UAE are usually fastest), use WireGuard, and avoid crowded Wi-Fi where possible. Running a speed test with and without the VPN helps us diagnose the issue if you contact support.

Question 23

A streaming service or website is blocking me. What can I do?

Accepted Answer

Some sites limit access from VPN IP addresses. Try another server in the same country, clear the site's cookies or use a private window, and make sure your browser isn't sharing your real location through location permissions. Please use services in line with their terms and your local laws.

Question 24

The kill switch is blocking my internet. How do I fix it?

Accepted Answer

The kill switch blocks traffic whenever the VPN tunnel is down, which is how it protects you. Reconnect to a server to restore access. On Windows, if the app is closed or stuck, open it and disconnect cleanly, or temporarily turn off Kill switch in the app's Settings and turn it back on once you're connected. On Android, the blocking comes from the system: go to Settings > Network & internet > VPN, tap the gear next to SecureBreez and switch off “Block connections without VPN” (the exact menu names vary by phone). macOS and iOS apps don't have a kill switch yet.

Question 25

How do I change the VPN protocol?

Accepted Answer

Open the app, go to Settings, then Protocol, and choose WireGuard, OpenVPN (UDP or TCP) or IKEv2. Disconnect and reconnect for the change to apply. WireGuard is the best default; OpenVPN TCP helps on restrictive networks; IKEv2 is great on phones that switch between Wi-Fi and mobile data.

How can we help today?

Getting started

Privacy & security

Billing & refunds

Business

Troubleshooting

Still stuck? Talk to us.