1. 7-day money-back guarantee
If SecureBreez is not right for you, you can get a full refund of your first paid purchase of a plan if you ask within 7 days of that purchase. This applies to personal and business plans bought on our website.
The 7-day free trial is free, so there is nothing to refund; simply cancel before it converts to avoid being charged.
2. Conditions
- One money-back guarantee per customer and per payment method.
- The guarantee does not apply to renewals after the first 7 days of your first paid purchase.
- It does not apply to accounts terminated for violations of our Acceptable Use Policy.
- Requests must come from the email address registered on the account, or from the account admin for business plans.
3. Renewals
Refunds of renewal payments are at our discretion. We will normally consider a request made within 7 days of the renewal date if the service has not been used since the renewal. To avoid unwanted renewals, you can turn off auto-renewal at any time; see our Cancellation Policy.
4. How to request a refund
- Email Info@securebreez.com from the email address on your account, with the subject “Refund request”.
- Include your order or invoice number (from your confirmation email or dashboard) and the payment method used.
- We confirm eligibility and approve the refund, normally within 1 business day.
- The refund is sent to your original payment method, and your subscription is cancelled.
5. Refund timelines
Approved refunds are processed within 5–7 business days of approval to the original payment method. Your bank or card issuer may take up to 10 additional business days to show the credit.
| Payment gateway | Refunded via | Refund time after approval |
|---|---|---|
| Razorpay, Cashfree, PhonePe, CCAvenue (India: cards, UPI, net banking, wallets) | Original payment method | 5–7 business days, plus up to 10 days for bank timelines |
| Paddle (merchant of record, international) | Paddle, to the original payment method | 5–7 business days, plus up to 10 days for bank timelines |
| Stripe (international cards) | Original card | 5–7 business days, plus up to 10 days for bank timelines |
| CoinGate / BTCPay (cryptocurrency) | Equivalent value in stablecoin or INR, or another method we agree with you | 5–7 business days after we receive your refund details |
Cryptocurrency refunds are calculated on the value of your purchase at the time of payment, not the current market value of the coin you paid with.
6. After a refund
Once a refund is issued, access to the paid plan ends and the subscription is cancelled. Where a GST invoice was issued, we issue a corresponding credit note.
7. Your statutory rights
This policy is in addition to any rights you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or other mandatory consumer law. If you are unhappy with how a refund request was handled, contact our Grievance Officer.
Operated by Helioster System (Proprietor: Aman Awasthi), Indore, Madhya Pradesh, India - GSTIN 23BUAPA6584L2ZK. Registered address: 129, Hira Bagh Colony, A.B. Road, Behind Kia Showroom, Opposite Scheme No. 78 (near Jayshri Kitchen), Indore, Madhya Pradesh 452010, India. Contact: Info@securebreez.com · +91 70671 55525.